TERMS & CONDITIONS

To conclude a contract with us, these are the steps you need to take:

 

  • 1. Make sure you have read and understand our terms.

    It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

 

  • 2. Browse our information

    This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT, delivery and returns policies.

    The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

 

  • 3. Select the goods you wish to purchase

    You can select any items you wish to purchase by clicking on the "add to basket" button. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the "shopping basket" button. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.

 

  • 4. Making a Purchase

    To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the "Checkout" button on the shopping basket screen. You will then be asked to enter your email address and password if you are an existing user of the site, or to register if you are a new user. You can then click for Checkout where our secure server provider Sage Pay will process the payment for Visa, Mastercard, American Express or through PayPal to complete your order. You will also have the option to pay using a Cheque or Postal Order order. You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

    We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.

    Should you prefer to speak with a member of our staff you can contact our sales and we would be happy to process the order.

 

  • 5. Wait for acceptance of you order

    You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

    You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

    We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.

    Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

 

3. Other information about the Contract

 

We can only conclude the contract with you in English and not in any other language.

 

The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

 

  • 1. Price

    The prices payable for goods that you order as well as any applicable VAT are as set out in our website.

    Only one promotion, or discount code, can be applied per order unless otherwise stated.

 

  • 2. Cancellations & Returns

    As an online company, we understand that sometimes your order may not be as you imagined when it arrives at your home. So we give all customers 28 days to return any order for a full refund of the price of your item. You are responsible for returning your order securely packaged in its original condition. PLEASE NOTE: We do not accept refunds/returns or exchanges on all SALE items and all Made to order cushion covers

    Once we have received your order and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price of the goods. Alternatively you can choose to accept a credit for the full price of Your Item you ordered. This can be used towards the purchase of another order/item.

    Please note, whilst every effort is made to accurately reproduce the appearance of each order/item we stock - we cannot accept any responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our order/item images. You can still return your order/item for a refund, however they will not be deemed faulty and you will be responsible for the return costs.